Troubleshooting the WhiteHat Sentinel JIRA® Cloud Plugin

The most common issue is that no Issues are generated after starting the integration. In most cases this is due to the selected Assignee not having adequate privileges to create that issue. One way to verify this is to create a dummy issue within the Project, manually in JIRA®. If there are other issues, the plugin has been set up to generate verbose debug logging.

Viewing Log Files

To view the plugin log files, perform the following steps:

  1. Log in with Admin level permissions.

  2. If you have more than one organization, select the organization which has the site you want to download logs for.

  3. Select the site’s name and URL to open the Admin for that site. Or, if you have an improved user management experience, select Products and then select the site from the left-hand side, under Sites and Products.

    jira cloud plugin admin products
  4. Select Connected apps in the left menu.

  5. On the Connected apps page, select ••• next to the app for which you want to download logs.

    jira cloud plugin admin logs
  6. From the dropdown, select Download logs.

    Plugin log files are stored for sixty days.