Suspending a User

From time to time, you may wish to suspend a user, without deleting their historical activity or their user information. For example, a contractor may leave but be expected to return later, or you may wish to preserve the historical record of a former employee’s changes.

If you would rather delete a user, along with all their historical records, refer to Deleting a User.

To suspend a user, perform the following steps:

  1. From the main WhiteHat Portal menu, click Admin.

    edit user 1
  2. From the Admin toolbar, select the User Management tab.

  3. Use the Filter in the User Management page to find the user that you wish to edit.

  4. From the filtered list, click on a user’s name to display the User Details page.

  5. Click Edit in the User Details page.

    suspend user 2
  6. In the Edit User Details page, select Suspended from the Status dropdown.

    suspend user 3
  7. Click Save.

Following the above steps disables the selected user’s account and prevents the user from logging into the WhiteHat Portal. No new actions may be performed by that user, but the user’s action history is preserved.

To reactivate a user:

  1. Repeat steps 1-5 again.

  2. In the Edit User Details page, select Active from the Status dropdown.

  3. Click Save.